Refund Policy
PRODUCT RETURNS - RIGHT OF WITHDRAWAL:
The user has the possibility of exercising their right of withdrawal on the purchase of products made in Balling within a period of fifteen calendar days, by writing an email to
[email protected]
In the case of a change, the term decreases to 24 hours and you must contact Balling to make it. Balling will accept changes in the Iberian Peninsula, the Balearic Islands, Ceuta, Melilla and the Canary Islands.
The return of the product must be made with the original packaging. If this is not the case, we hold the consumer responsible for its loss of value and it will be decided that part of the amount can be refunded only after having made an individual assessment of each product.
Returns of personalized products with names and numbers stamped according to the client's instructions or manufactured, adapted or made from the client's specifications will not be accepted.
Shipping costs for returns will be borne by the buyer.
Balling reserves the right to deny the right to return products in cases of violation of the provisions of these particular conditions.
WAY TO EXERCISE THE RIGHT OF WITHDRAWAL:
To proceed with product returns, you must -within fourteen days after receiving the order- send an email to the address:
[email protected]
indicating the affected order number, as well as the product or products subject to return.
Then, Balling will contact you to arrange the home collection of the products.
Received the request to exercise your right of withdrawal by the buyer and then the return will be made.
The refund of the amount paid for the purchase of the returned product will be carried out as soon as possible as long as it is an online purchase, within a period of fifteen days from the delivery of the order. Purchases made in the showroom will not be refunded. Always subject to the provisions of these particular terms and conditions.
The products mentioned above can be returned if they are defective or come with factory faults. In those cases, Balling will be responsible for replacing the garment.
PRODUCT RETURNS - FACTORY DEFECTS AND/OR TRANSPORT DAMAGE:
The buyer has the possibility of making returns of products received in poor condition, either due to tare or factory defect, (provided that said defects were not due to improper handling or use by the user), or that have been damaged. in the transport.
The claim in the event of receipt of a damaged product must be made as soon as possible, and must occur within 24 hours of receipt of the order so that it can be covered by transport insurance.
Balling reserves the right to deny the right to return products in cases of violation of the provisions of these particular conditions.
WAY TO MAKE RETURNS:
See returns policy here