Shipments and Exchanges

PENINSULAR SPAIN AND BALEARIC ISLANDS

Shipping with delivery in just ~10-30 calendar days. Supplement $0.00. Shipping is free for all orders over €100 with the discount code: ENVIOGRATIS.

CANARY ISLANDS

Canary Islands Air Shipping with delivery in ~20-30 calendar days. Supplement $0.00. Shipping is free for all orders over €100 with the discount code: ENVIOGRATIS.

EUROPEAN UNION

International express shipping with delivery in ~15-30 calendar days. Supplement $0.00. Shipping is free for all orders over €100 with the discount code: ENVIOGRATIS.

REST OF THE WORLD

International express shipping with delivery in ~15-30 calendar days. Supplement $0.00. Shipping is free for all orders over €100 with the discount code: ENVIOGRATIS.

RETURNS

The user has the possibility of exercising their right of withdrawal on the purchase of products made in Balling within fifteen calendar days after receiving the product, by writing a message via email to [email protected].

The return of the product must be made with the original packaging and labels. In the event that this is not the case, we hold the consumer responsible for its loss of value and it will be decided what part of the amount can be reimbursed only after having made an individual assessment of each product.

Returns of personalized products with names and numbers stamped according to the client's instructions or manufactured, adapted or made from the client's specifications will not be accepted.

In addition, you must print and complete the following form and include it when you return the product to us. If you do not enclose this form when you return your product, it will be extremely difficult for us to track it and we cannot guarantee that you will receive a replacement. In addition, it is your responsibility to pay the postage on any items returned except for those items that are defective or in poor condition.

From Balling we will collect the item to be exchanged at the address you indicate, paying the return postage to help you with the management. The cost will be €9.95.

FORM

If you are unable to print the form above, you can clearly write the information we need on a separate sheet of paper and include it with your return.

Once the return is received, we will proceed with the shipment of the item(s) to exchange or refund the amount of the returned item(s).